Customer Service Team Lead supporting customers via all communication channels. Ensuring customer satisfaction and case closure in accordance with service standards.
About the role
- Customer Service Associate providing efficient customer service by handling requests for new services in Rochester, Minnesota. Communicating technical information and supporting field personnel.
Responsibilities
- Provide efficient customer service by handling customer requests for new services
- Communicate technical information to customers, contractors, and crews for new services
- Calculate billing adjustments
- Support field personnel
- Process work requests: Process paperwork, process billings
- Investigate and respond to customer inquiries regarding account or service issues
Requirements
- 3+ years - customer service, billing and spreadsheet creation for monitoring processes
- High School Diploma, HSED, or GED
- Experience with Microsoft Office (Excel and Word) and Adobe.
Benefits
- Competitive pay and benefits to recognize your hard work and dedication
- Commitment to safety and well-being
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