Support role in customer hotline and software assistance at GRÜN Software Group. Engaging with customers and providing reliable software support in a team - oriented environment.
About the role
- Desktop Support Specialist I offering desktop and laptop support for users at AMERICAN SYSTEMS. Ensuring compliance with IT standards and troubleshooting technical issues.
Responsibilities
- Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers.
- Assist in ensuring compliance with licensing, regulatory, and security requirements.
- Support the IT Service Desk by handling basic technical issues.
- Assist in installing and maintaining software and hardware according to established standards and procedures.
- Assist with Microsoft Teams Rooms by troubleshooting issues and managing equipment.
- Assist in coordinating with Mobile Device Manager for mobile device issuance and replacement.
- Assist with automated software deployments and maintaining hardware/software inventories.
- Support Cyber Security Specialists during response activities.
- Assist in maintaining accurate records of hardware and software inventory.
- Assist in installing and configuring stand-alone and network printers.
- Provide basic support for Microsoft Teams Rooms and troubleshooting associated issues.
- Assist in site visits for software upgrades and basic computer-related issue resolution.
- Provide tier 1 support for Entrust-related issues and ensure timely resolution of requests.
- Assist with the setup and delivery of new desktops and laptops.
- Assist in ensuring proper disposal of surplus IT software and hardware according to policy.
Requirements
- Must be a U.S. Citizen
- Basic proficiency in Microsoft Office and Windows
- Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems
- Basic troubleshooting and remote user support skills
- Some experience in problem analysis and solution identification
- Must possess a valid state driver's license
Benefits
- healthcare benefits
- paid leave
- retirement plans
- insurance programs
- education and training assistance
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
Support representative assisting customers with their software solutions at GRÜN Software Group. Responsibilities include installation, troubleshooting, and customer support in Endingen.
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