Customer Service Specialist handling orders and supporting Sales Managers at CANPACK Group. Working in Krakow or Brzesko with potential for partial remote work.
About the role
- Head of Workforce Planning at Xero focused on optimizing Customer Experience resources and implementing AI-driven workforce strategies. Leading a global team and enhancing operational efficiency.
Responsibilities
- Ensure Xero maximises the full potential of Customer Experience resources by having the right people in the right place at the right time.
- Move beyond traditional linear capacity planning to design a fluid, AI-augmented workforce ecosystem.
- Lead the transition to real-time resource orchestration, optimising every minute of specialists' time for maximum customer impact across all global regions.
- Act as a key advisor to senior leadership, providing data-backed recommendations on headcount investment and organisational design to de-risk operational changes.
- Design and execute a long-term workforce strategy that accounts for AI-driven efficiency gains and the transition to high-value proactive outreach.
- Implement automated intraday re-balancing strategies to shift resources instantly between channels and functions as demand fluctuates.
- Partner with technology vendors to enhance automation and precision in global support model.
- Develop predictive analytics and "what-if" scenario models to de-risk operational changes during product launches or market expansions.
Requirements
- Extensive experience leading workforce management or operational strategy within a global, multi-site environment.
- A proven track record of guiding teams through technological transformations is essential, particularly regarding the integration of AI and automated routing.
- Mastery of intraday management allows you to pivot resources instantly during high-volatility events.
- Ability to influence senior stakeholders by providing data-backed recommendations on headcount and organisational design.
- High emotional intelligence helps you mentor your team, identifying new skills they need to remain empowered in an evolving landscape.
- Systems thinker who understands how changes in product design or engagement strategy create ripple effects across the global capacity chain.
Benefits
- Hybrid working model that balances office-based connection with flexibility required to lead a team across multiple sites, regions, and timezones
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Senior Manager in Customer Experience for Absa Bank developing strategies to improve client experience. Responsibilities include leading teams and implementing customer service standards in a hybrid role.
Enterprise Premium Support Specialist providing high - touch technical support for enterprise clients at Notion. Collaborating with teams to resolve AI and technical issues while ensuring customer satisfaction.
Customer Service Representative assisting U - Haul customers inside and outside the center with rentals and inventory management. Engaging with customers, maintaining equipment, and providing educational support.
Customer Service Representative assisting customers inside and outside a U - Haul center with products and services. Utilizing technology and participating in ongoing training.
Customer Service Representative assisting clients at U - Haul locations. Engaging customers and managing equipment through technology and hands - on involvement.
Customer Service Representative assisting customers at U - Haul locations with rentals and services. Engaging with technology and providing supportive service in a team environment.
Customer Service Representative assisting customers at U - Haul locations. Responsible for equipment management and customer support through technology and hands - on tasks.
Talent Manager developing business and recruiting for client administrative roles at Robert Half. Engaging with clients and candidates to ensure successful placements and customer satisfaction.
Customer Service Representative assisting customers with U - Haul products and services at locations. Using technology to manage rentals while providing excellent customer service.