Customer Support Specialist assisting clients with technical inquiries via phone and email. Collaborating with the team on customer escalations and industry standard Learnings.
About the role
- Patient Support Specialist ensuring access to medications by engaging with medical insurance payers. Providing program information and reimbursement support for specialty medications and copay assistance programs.
Responsibilities
- Responds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies
- Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals
- Perform other assignments as needed
Requirements
- High School or GED required
- 1+ years in health care or case management experience in a high-volume contact center environment or similar environment preferred
- Call Center operating metrics and performance management experience (a plus)
- Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)
- Experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus)
- Experience with Call Center software (Five9, In-Contact, or similar) (a plus)
- Fluent in English/Spanish (a plus)
- Communication skills: ability to convey information in easy-to-understand language
- Customer Focus; high level of empathy and emotional intelligence;
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Generous PTO and paid holiday days
- Volunteer opportunities
- Competitive benefits including medical, dental, vision
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