Customer Care Specialist assisting diverse clients with Skello software support and solutions. Ensuring customer satisfaction through excellent service and team collaboration in the Spanish market.
ML
Hybrid Customer Experience Specialist
Posted 4 days ago
About the role
- Customer Experience Specialist serving as the first point of contact for Plan Members and healthcare providers. Providing plan coverage information and customer support via phone, email, and chat.
Responsibilities
- Serve as the first point of contact for Plan Members and their healthcare providers via phone, email, and live chat
- Provide plan coverage information and explain claims processes
- Support customer inquiries to create a smooth, positive experience
- Go through training in a virtual environment for the first month
Requirements
- Excellent communication in English, both spoken and written
- 2+ years of experience in a customer-facing or call center environment
- Post-secondary education
- Strong communication and active listening skills
- Excellent multitasking and time management abilities
- Tech-savvy; comfortable using a variety of customer service software and systems
- Able to work independently and within a team environment
- Previous participation in an employee group benefits plan
Benefits
- Comfortable compensation and benefits
- Minimum of 3 weeks' vacation with company-wide policy
- Flex days to maintain a healthy work-life balance
- Wellness programs to support well-being
- Employee education program to grow skills and knowledge
Job title
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Location requirements
Customer Care role providing support and guidance for clients using Skello's SaaS product. Collaborating with various teams to improve customer satisfaction and product experience.
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