Sr. Analyst managing contracts and customer service for Collins Aerospace's aftermarket team. Communicating with global customers and overseeing contract management in a hybrid setup.
About the role
- Technical Support role in a healthcare software company assisting clients with the Conecte/W system. Responsibilities include diagnosing problems and maintaining records in ERP.
Responsibilities
- Provide customer support, assisting with the use of the Conecte/W system;
- Diagnose and resolve technical issues and/or questions related to the system;
- Keep records updated in our ERP, ensuring documentation of issues, solutions, procedures, and configurations performed.
Requirements
- Technical or university education in Health or Technology fields;
- Good communication skills and the ability to work with clients;
- Organized with a sense of priorities.
- Preferred:
- Basic knowledge of PostgreSQL databases;
- Experience with advanced Windows configurations for printers, networking, firewall, user permissions, etc.
Benefits
- Flexible meal/food allowance (VR/VA) on a CAJU card
- Health insurance and dental plan
- Childcare assistance for children up to 5 years old
- Life insurance
- Profit-sharing (PLR) based on internal targets
- Training and development incentive programs
- Wellhub
- Birthday day off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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