As a Customer Support Officer, manage collections for complex motor and property claims and maintain client relationships. Ensure compliance and develop economic recovery strategies for third parties.
About the role
- Customer Service Representative at KARL STORZ managing inquiries and processing orders accurately in Auckland, NZ. Contributing to supply chain and customer service functions while providing administrative support.
Responsibilities
- Manage and complete customer quotations accurately and within agreed timeframes.
- Respond to customer phone and email enquiries in a professional, timely, and service focused manner.
- Process customer orders with a high level of accuracy, ensuring correct pricing, documentation, and system entry.
- Support procurement activities by assisting with the creation of purchase orders required to fulfil customer demand.
- Assist with order allocation, coordination, and fulfilment in line with internal processes and customer expectations.
- Generate customer invoices promptly once orders have been fulfilled and ensure accurate billing.
- Provide administrative support across supply chain and customer service functions as required.
Requirements
- Previous experience in a customer service, sales support, or office administration role, ideally within a fast-paced or regulated environment.
- Strong written and verbal communication skills, with the ability to engage professionally with customers and internal stakeholders.
- High level of literacy and numeracy, with strong attention to detail and accuracy.
- Demonstrated experience using ERP systems, with SAP experience highly regarded.
- Proficiency in CRM, quoting, and order management systems.
- Excellent organisational and time management skills, with the ability to prioritise workload and meet deadlines.
- Self-motivated, proactive, and detail oriented, with a strong sense of accountability and ownership.
- Active listening skills and the ability to multitask.
Benefits
- Leave Benefits (Vacation Leave, Sick Leave, Parental Leave, etc.)
- Birthday Benefits
- Transport Allowance (if applicable to role)
- Onsite Parking
- Flexible Work Arrangements
- Wellness Programs and Activities
- Professional Development Opportunities
- Global Exposure & Business Travel Opportunities (if applicable to role)
- All other statutory benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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