Customer Service Representative managing inbound customer interactions at Eversource. Eversource provides energy services in New England's largest energy delivery company.
Responsibilities
Manage incoming interactions from our customers
Listen to their needs
Provide solutions to ensure their experience is truly exceptional
Work independently and collaboratively on a team focused on quality and excellence
Participate in ongoing training and development
Requirements
High school diploma or equivalent required
At least 1 year of prior experience assisting customers in any capacity/line of work
Candidates with college degrees but no customer-related experience are encouraged to apply
Candidates for this position must be bilingual and fluent in English and Spanish
Must pass pre-employment skills assessments, background checks, and drug screening
Benefits
Medical insurance
Dental
Vision
Retirement savings plans
Life and disability insurance
Paid time off
Tuition reimbursement
Volunteer and community give-back opportunities
Numerous training and career advancement opportunities
Job title
Customer Service Representative – Bilingual (English/Spanish)
MDM Support Specialist implementing and maintaining master data management tools for a global pharmaceutical company. Collaborating on data integrity and lifecycle management.
Customer Support Manager managing OEM customer relationships and transactional management in the aviation industry. Responsible for communication and performance tracking to ensure satisfaction.
Sales Support Specialist aiding Prinova's commercial team in Barcelona. Managing customer orders and ensuring high levels of customer service in a fast - paced environment.
Technical Operations Support Specialist ensuring smooth operation of systems and user experience at One Pass. Troubleshooting issues and collaborating with teams in a remote environment.
Customer Support Representative for a legal insurance platform in Berlin handling inbound customer inquiries. Responsible for documentation and supporting clients' needs in a hybrid work environment.
Customer Experience Associate at Embat supporting clients on a financial management platform enhancing efficient business decisions. Responsibilities include client relationships and problem resolution within a hybrid team environment.
Customer Care Professional delivering high - quality service through inbound calls, assisting with account and service inquiries. Focusing on positive customer experiences and tailored solutions.
Order Management Coordinator facilitating customer orders in a pharmaceutical setting. Ensuring seamless order processing and exceptional customer experience.