Customer Success Manager at machtfit GmbH overseeing B2B client partnerships and health strategy implementation. Engaging customers from onboarding through to performance reporting and optimization.
About the role
- Membership CRM Lead overseeing member communications at Future. Responsible for managing marketing activity and building customer journeys at Future.
Responsibilities
- As the Membership CRM Lead, you will be the architect of our member communications.
- Oversee the end-to-end management of marketing activity, encompassing strategy, creation, execution, and optimisation across email, onsite messaging, and push notifications.
- Build seamless customer journeys that turn casual visitors into loyal members.
- Lead the 'how', ensuring every touchpoint is timely, relevant, and perfectly aligned with our brand voice.
Requirements
- CRM Expertise - 5+ years of proven CRM experience (Publishing/Media sector desirable)
- Lifecycle Marketing - A strong track record of building automated customer journeys that increase engagement, reduce churn and increase LTV (knowledge of Selligent Marketing Cloud desirable).
- Analytical Mindset - Comfortable with data - you don't just report numbers, you explain what they mean and how to improve them.
- Copywriting & Creative Eye - Ability to write engaging, brand-aligned copy and provide clear briefs for design assets.
- Technical Savvy - Basic understanding of HTML/CSS for email and experience with audience segmentation logic.
- People Management - Previous experience managing at least one direct report or demonstrated readiness to step into a formal leadership role.
- Strong Communication - Ability to provide clear, constructive feedback and brief junior team members effectively on complex campaign requirements.
- Cross-Functional Collaboration - Proven ability to work and communicate effectively across Marketing, Product, and Brand teams
Benefits
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Well-being support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
AI Success Strategist driving customer success through AI initiatives at Zendesk. Owning the AI roadmap and delivering measurable business impact for key customers.
Client Success Executive ensuring success for enterprise clients in a hybrid remote setup while enhancing their organizational growth and strategic alignment.
Customer Success Manager connecting healthcare and IT for ITCOS GmbH in hybrid or remote setting. Involves customer acquisition, consultancy, and team collaboration.
Customer Success Specialist ensuring smooth customer journey and maximizing value from Honeywell's technology offerings. Managing customer relationships and facilitating effective communication between teams in a hybrid work environment.
Client Success Manager driving revenue growth through strategic upselling and partnership management at Grubhub in a hybrid work model.
Senior Customer Success Manager at Ingrid turning delivery into measurable business value. Leading key accounts and influencing growth in retail delivery.
Client Success Manager driving revenue growth while managing corporate client portfolios for Grubhub. Fostering relationships and support within a fast - paced startup environment in Chicago.
Customer Success Manager managing client onboarding and satisfaction for a leading AI recruiting platform. Collaborating with stakeholders to optimize user engagement and success metrics.
Senior professional leading strategic CRM and data initiatives at a company in Brazil, focusing on project governance and collaboration across teams.