Customer Success Manager supporting clients in telecom and AI solutions. Involves customer development and ensuring excellent experiences.
ZE
Hybrid AI Success Strategist, Customer Success – German or Italian Speaker
Posted last week
About the role
- AI Success Strategist driving customer success through AI initiatives at Zendesk. Owning the AI roadmap and delivering measurable business impact for key customers.
Responsibilities
- Own customers’ multi-year AI roadmap and execute cross-functional delivery—aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs
- Deliver quantifiable commercial outcomes—protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements
- Lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers
- Serve as the design authority for customers’ AI deployments — lead solution design reviews
- Maintain recurring outcome-driven cadences and mutual AI Roadmap that define strategic goals, shared initiatives, measurable success
Requirements
- Must have a minimum of 5+ years of related experience in Customer Success / Experience
- 1+ years of AI related experience
- Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS
- Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred.
- Excellent program management and cross-functional influence skills.
- Familiarity with emerging AI trends is a plus
- Ability to distill complex AI concepts for diverse audiences, especially executive stakeholders.
Benefits
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager enhancing client relationships and driving value at a customer - oriented company in Sydney. Focused on onboarding, product usage, and customer insights.
Enterprise Customer Success Manager at GoodData, managing strategic customer relationships and driving analytics platform adoption. Collaborate cross - functionally to deliver value and growth for enterprise accounts.
Technical Success Manager working directly with clients while leveraging LoanPro SaaS platform for lending solutions. Collaborates with internal teams to ensure customer satisfaction and implementation success.
CT
Customer Success Operations Manager at Clio focusing on onboarding and professional services for B2B legal tech. Analyzing processes and driving efficiencies for customer success teams.
Customer Success Manager responsible for ensuring customer success with Slack and Salesforce's AI CRM. Providing strategic guidance and technical support to drive customer satisfaction and engagement.
Customer Success Specialist supporting athletes’ and team players with hotel reservations and customer inquiries. Collaborating with internal teams to optimize workflow and customer satisfaction.
CRM Analyst responsible for defining and executing multichannel CRM strategies at Decolar. Focused on customer lifecycle optimizations and data - driven solutions.
Managing CRM platforms and proposing customer - focused strategies for projects at Mercantil. Collaborating with teams for implementation and enhancements in a dynamic banking environment.
Customer Engagement Executive ensuring clients realize value in accounting services at 1st Formations. Engaging with small business clients to enhance satisfaction and reduce churn.