Client Experience Manager serving as an advocate for LightEdge clients. Developing strategies for maintaining client retention and identifying growth opportunities while collaborating with sales.
About the role
- Enterprise Customer Success Manager at GoodData, managing strategic customer relationships and driving analytics platform adoption. Collaborate cross-functionally to deliver value and growth for enterprise accounts.
Responsibilities
- Own the success of a portfolio of enterprise and strategic customers
- Act as the primary point of contact and trusted advisor, deeply understanding customer goals and translating them into actionable strategies
- Drive adoption and engagement of the GoodData platform by providing guidance on best practices, GoodData features and functionality, and product/market strategies
- Partner closely with Product, Engineering, and Professional Services teams (primarily in the Czech Republic)
- Facilitate executive business reviews, product roadmap, and other strategic discussions to reinforce business value and identify growth opportunities
- Advocate for customers internally by synthesizing product feedback, raising potential issues, and influencing roadmap decisions
- Travel regularly to customer locations (domestic and international) for strategic planning sessions and relationship development
Requirements
- 5+ years in customer success, technical account management, or solution consulting in a SaaS environment
- Experience managing enterprise or strategic accounts ideally >$1M+ ARR portfolios with less than 10 accounts
- Strong analytical acumen with exposure to analytics, BI platforms, APIs, or data tools (e.g., SQL, Looker, Tableau, PowerBI)
- Excellent communication and relationship-building skills with both technical and non-technical stakeholders
- Proven ability to manage projects independently and work across multiple departments to achieve results
- Highly organized, analytical, and proactive problem-solver
- Comfortable operating in fast-paced, ambiguous environments typical of growth-stage SaaS companies
Benefits
- Hybrid work environment
- Opportunity to work with a leading cloud-based analytics platform
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
CRM Campaign Manager managing email, SMS, and WhatsApp campaigns for UK's leading roof tent brand TentBox. Focused on driving engagement, traffic, and revenue through advanced segmentation and performance optimization.
Customer Success Manager ensuring commercial customers achieve measurable success with Iru's AI - powered platform. Leading onboarding and customer engagement in a hybrid role.
Customer Success Manager ensuring commercial clients succeed with Iru's AI - powered security platform. Driving adoption, retention, and expansion in a high - volume customer portfolio across EMEA.
Customer Success Manager responsible for driving success with commercial customers on Iru's AI platform. Hybrid role collaborating with a performance - driven team in a fast - paced environment.
Customer Success Manager managing enterprise accounts for AI - powered IT platform. Building relationships, driving product adoption and identifying expansion opportunities with strategic customers.
Customer Success Manager empowering public sector clients through consultancy and training. Building strong client relationships and enhancing operational efficiencies with software solutions.
Strategic Partner Success Manager at Insurify, handling mid - size acquisition partners and driving performance marketing. Collaborating with cross - functional teams and optimizing conversion funnels.
Client Success Associate managing relationships with a range of clients at Gartner. Ensuring successful utilization of services, facilitating engagement, and collaborating with internal teams.
Senior CRM Manager overseeing CRM as a growth lever for a fast - growth DTC brand. Focused on retention, loyalty, and customer relationship building, working hybrid in Cheltenham.