Customer Success Manager supporting clients in telecom and AI solutions. Involves customer development and ensuring excellent experiences.
About the role
- Customer Success Manager enhancing client relationships and driving value at a customer-oriented company in Sydney. Focused on onboarding, product usage, and customer insights.
Responsibilities
- Onboard & activate: Set clear success plans and get customers to first value quickly.
- Run brilliant rhythms: Lead Quarterly Check-Ins that tie product usage to outcomes.
- Protect & grow: Spot risk early, build save plans, own renewals, and drive expansion.
- Turn insight into impact: Translate feedback into crisp, actionable signals for Product & Marketing.
- Keep the house tidy: Maintain accurate health, notes, and forecasts - no surprises.
- Level up the journey: Champion playbooks and continuously improve our customer experience.
- Build real relationships: Partner with CMOs, Heads of Marketing, founders and marketers with calm, clear communication.
Requirements
- 2–4+ years in Customer Success / Account Management (B2B SaaS or adjacent).
- Commercial chops (GRR/NRR, negotiation, forecasting) and a bias to outcomes.
- Brand & marketing fluency—you get why brand matters and how to prove it.
- Data-literate and product-curious; comfortable guiding conversations with dashboards.
- Excellent written & verbal comms across exec, user and technical audiences.
- Tools familiarity (we use Vitally, HubSpot, Subskribe, Notion, Google Workspace).
- Our flavour of **High Care + High Performance**: kind, organised, ambitious, team-first.
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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