Hybrid Customer Success Manager

at machtfit GmbH

• Job title: Customer Success Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Go
• Location requirements: Hybrid, Berlin, Germany

About the role

• Customer Success Manager at machtfit GmbH overseeing B2B client partnerships and health strategy implementation. Engaging customers from onboarding through to performance reporting and optimization.

Responsibilities

• Build and maintain strong customer relationships: You are the central point of contact for our B2B customers (the employers) and develop a trusting, long-term partnership.
• Strategic consulting: You proactively advise your clients on how to achieve their health goals using the machtfit platform.
• Onboarding and implementation: You guide new customers from contract signing through to a successful go-live.
• Increasing employee activation: You develop strategies and campaigns together with the customer.
• Performance monitoring and reporting: You track usage statistics and measure the success of initiatives.
• Identifying growth opportunities: In close exchange with your customers you identify potential for upsells.
• Customer feedback management: You actively collect feedback from customers and their employees.
• Internal cross-functional role: You work closely with Sales, Product Management and Support.

Requirements

• Customer-facing experience: You have 2–4 years of professional experience in Customer Success, Account Management or a similar advisory role, ideally in a B2B SaaS or platform environment.
• Structured, independent and service-oriented working style
• Strong communication skills and enjoyment in working with customers
• Interest in SaaS products, digital tools and data-driven workflows
• Analytical thinking and the ability to prioritise
• Very good German and good English language skills
• University degree or equivalent qualification (e.g., Business Administration, Psychology, Communications, IT) — or relevant practical experience.

Benefits

• Drive change: Our work directly contributes to the health of our customers.
• Health: We live our product — and YOUR health is a priority with us.
• Work–life balance: With 30 days of vacation, flexible working hours, home office and the option to work up to 3 months from within the EU, you’ll find the ideal balance between work and private life.
• Deutschlandticket: We provide a subsidy for your commute with a contribution to the Deutschlandticket.
• Bike leasing: Stay mobile and eco-friendly with a leased bike through machtfit.
• Professional development: We support your personal development through cross-team workshops and individual training opportunities.
• Team spirit: Experience a strong, supportive team through regular events, joint trainings and everyday collaboration.