Working Student focusing on customer success and operations at Paymenttools. Involves administrative support and workflow improvements in a hybrid environment.
About the role
- Customer Success Manager managing client onboarding and satisfaction for a leading AI recruiting platform. Collaborating with stakeholders to optimize user engagement and success metrics.
Responsibilities
- Own onboarding end-to-end, ensuring customers go live quickly—configuring workflows, managing ATS integrations (Bullhorn, Avionté, Greenhouse, Workday, etc.), and driving early adoption.
- Manage a portfolio spanning staffing agencies, BPOs, and Fortune 100 enterprise customers, guiding them through activation, usage optimization, and ongoing success.
- Lead QBRs, strategy reviews, and workflow assessments tied to measurable ROI.
- Build deep relationships with TA leaders, HR executives, Recruiting Directors, and Operations stakeholders.
- Identify expansion opportunities based on volumes, adoption patterns, and business goals.
- Monitor account health, usage trends, and integration performance; proactively resolve roadblocks.
- Collaborate with Product and Engineering to relay customer insights and influence roadmap direction.
- Ensure smooth transitions across Sales → Onboarding → Success to maximize adoption and retention.
Requirements
- A strong CSM or client-facing operator experienced in onboarding, adoption, and account growth for SaaS platforms.
- Confident navigating technical workflows, ATS/HRIS integrations, APIs, and troubleshooting setup issues.
- Excellent communicator who can simplify complex concepts and influence senior stakeholders at staffing firms and Fortune 100s.
- Exceptionally customer-obsessed, proactive, and focused on delivering outcomes—not just activity.
- Thrives in a fast-paced, high-growth environment where urgency, ownership, and excellence are expected.
- Familiarity with ATS/HRIS platforms (Bullhorn, Avionté, Greenhouse, Workday, Lever, Dayforce) is a major plus.
- Analytical and curious, comfortable digging into workflows, data, and hiring processes.
Benefits
- Join a hyper-growth company transforming high-volume hiring across multiple industries.
- Work alongside top performers who value excellence and celebrate big wins.
- Own high-impact customer relationships that directly influence our product and trajectory.
- Be part of a culture driven by customer outcomes, speed, and continuous improvement.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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