Customer Success Manager connecting healthcare and IT for ITCOS GmbH in hybrid or remote setting. Involves customer acquisition, consultancy, and team collaboration.
Responsibilities
Customer acquisition: You identify and win new B2C customers — e.g., healthcare practitioners, care facilities, and similar.
Empathetic, smart consulting: You develop intelligent, tailored solutions for our customers.
Relationship expert: You maintain existing clients and strategically expand your network.
Market expert: You spot trends and turn them into new opportunities.
Team player: You work closely with Product, Marketing, and Customer Service.
Requirements
Degree in Business Administration, Health Management, or a related field
Alternatively: career changers with strong sales experience
Experience in B2B and B2C sales, ideally in IT or healthcare
Strong communication skills and negotiation ability
Ability to work independently and a high level of motivation
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