Senior CRM Executive leading automated customer engagement strategies for travelers at loveholidays. Collaborating with teams to optimize CRM workflows and drive sophisticated marketing initiatives.
About the role
- Customer Success Manager ensuring client retention and revenue growth for Bestbarbers. Managing onboarding, follow-ups, and upsell opportunities in a hybrid work environment.
Responsibilities
- Manage a portfolio of active customers with a focus on retention and growth
- Conduct structured onboarding to ensure rapid activation of the platform
- Perform regular follow-ups and strategic checkpoints with clients
- Proactively identify and mitigate churn risks
- Drive feature adoption and continuous value generation
- Lead upsell and cross-sell initiatives to expand revenue
Requirements
- Minimum 2 years of experience as a Customer Success Manager, Account Manager, or in a Support role at SaaS companies
- Experience working with B2B clients and SMEs
- Analytical ability to interpret metrics and user behavior
- Minimum education: High school diploma
- Experience with management SaaS, ERP, or marketplace platforms
- Familiarity with CRM tools (Ploomes and/or ClickUp)
- Experience with retention strategies and revenue expansion
- Experience in the barbershop, beauty/esthetic, or local services sectors
Benefits
- Work model: Hybrid (in-office on Tuesdays)
- Employment arrangement: PJ (contractor)
- Working hours: Monday to Friday, 9:00 AM to 6:00 PM
- Location: Belo Horizonte and surrounding area
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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