Data - oriented CRM Specialist leading email marketing and CRM initiatives for a technology - driven service company. Focusing on personalized, data - driven customer experiences using Braze.
About the role
- Team Lead for Kpler's Customer Success team in AMER region. Overseeing key accounts and ensuring high renewal rates through effective management and strategy execution.
Responsibilities
- Lead, coach, and manage a team of Customer Success Managers, fostering high performance and accountability.
- Attract, develop, and retain top Customer Success talent; oversee hiring and onboarding of new CSMs as needed.
- Own the renewal pipeline, including forecasting, risk identification, and mitigation planning.
- Serve as the escalation point for complex renewals and strategic customer relationships.
- Ensure the book of business is positioned for expansion through strong value delivery and account planning.
- Act as the voice of the customer, sharing insights and feedback with internal stakeholders to influence product, sales, and strategy.
Requirements
- 2+ years of experience leading a Customer Success team.
- Proven experience managing distributed, multicultural team.
- Demonstrated ability to grow, coach, and develop senior Customer Success Managers..
- Knowledge of the energy sector.
- Experience working in a fast-growing SaaS or DaaS environment.
- Strong people management and leadership skills.
- Ability to analyze client health data and identify trends to inform action.
- Technical competence and confidence discussing data-related topics.
- Highly customer-centric and product-oriented, with a focus on driving measurable outcomes.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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