MDM Support Specialist implementing and maintaining master data management tools for a global pharmaceutical company. Collaborating on data integrity and lifecycle management.
About the role
- Customer Experience Assistant providing administrative support to the Customer Experience team in a social housing organization. This role involves clerical tasks and coordination for improved customer service.
Responsibilities
- Provide high-quality clerical, administrative and organisational support to the Customer Experience Department
- Coordinate and manage scheduling for meetings, one-to-ones, performance reviews, professional development sessions, and team offsite events across senior leadership.
- Organise and prepare for all staff events, including logistics, materials and follow-up actions.
- Book conferences, training sessions, travel and accommodation as appropriate
- Assist with weekly diary planning and prioritisation, ensuring alignment with strategic and operational goals.
- Maintain and update filing systems, shared calendars, and key documentation.
- Assist with project coordination, including tracking actions, preparing reports, and supporting delivery.
- Draft and format correspondence, reports, agendas, and minutes for meetings as required.
- Liaise with internal and external stakeholders to ensure the smooth running of the Customer Experience function.
- Provide general administrative support as required including mail handling, document preparation, and meeting logistics.
- Support the onboarding of new team members and coordination of internal communications.
- Maintain confidentiality and professionalism in handling sensitive information and communications.
Requirements
- Experience in administrative or support roles, ideally within housing, public service or customer-focused environments.
- A reliable and ‘can do’ attitude to your work and relationships
- Strong organisational skills and attention to detail, with the ability to manage multiple priorities.
- Proficiency in Microsoft Office and digital tools for scheduling, communication and document management.
- Excellent written and verbal communication skills, with a professional and approachable manner.
- Ability to work independently and collaboratively, using initiative and sound judgement.
- Excellent customer service.
- Understanding of the importance of discretion, confidentiality and tact when dealing with sensitive or confidential matters
- Willingness to learn and adapt to changing priorities and systems.
Benefits
- Starting salary of £15,148 per year
- Social Housing Pension Scheme with up-to 10% employer contribution
- 28 days annual leave that increases with service plus bank holidays (pro rata)
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
Job title
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