Customer Service Representative handling French customer inquiries for premium loyalty program in Barcelona. Providing high - quality service and identifying sales opportunities in a hybrid work environment.
About the role
- Customer Service Representative impacting customer experience and operational excellence at IFF. Engaging with customers and driving process improvements in a hybrid role from Leiden or Poznan.
Responsibilities
- You are the primary operational interface between IFF and its internal and external customers
- You play a vital role across the entire customer journey—from customer onboarding through Order to Cash (OTC) to after‑sales activities
- You ensure excellent customer service, reliable order fulfillment, and accurate export and compliance documentation
- You work closely with internal IFF teams, 3PL partners, and customers
- Acting as a compliance gatekeeper , you ensure that all operational activities are performed in line with policies, procedures, and regulatory requirements
- You actively contribute to transformation and continuous improvement initiatives
Requirements
- A Bachelor’s degree
- 3+ years of experience in Customer Service and/or Supply Chain roles
- Strong knowledge of SAP OTC or other ERP platforms
- Advanced understanding of business processes and operational procedures
- Fluency in business English , both written and verbal
- Strong analytical, quantitative, and problem‑solving skills
- Proven project management experience
- A proactive, collaborative mindset and strong stakeholder management capabilities
- The ability to perform effectively in a fast‑changing, dynamic environment
Benefits
- A competitive salary with attractive compensation and benefits
- An Individual Choice Budget of 8% of annual base salary, convertible to monthly payouts or up to 15 extra days off per year
- 25 vacation days and 3 bridge days (2 employer‑designated)
- Participation in our Annual Incentive Plan
- Ample opportunities for professional development and career progression
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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