Account Manager in Customer Success team driving SaaS revenue growth at Moss through proactive customer engagement and strategic guidance.
About the role
- Account Manager at Gravitee managing enterprise relationships and customer satisfaction. Shaping AI-driven digital experiences and collaborating with customers on strategic goals in North America.
Responsibilities
- Own and grow relationships with a portfolio of enterprise customers across North America
- Manage the full renewal process, ensuring high retention and long-term customer satisfaction
- Act as a strategic advisor and primary point of contact, advocating for your customers internally
- Collaborate with customers on their broader digital strategy, aligning Gravitee to long-term business goals
- Lead regular customer reviews, roadmap alignment sessions, and value realisation discussions
- Ensure high levels of customer satisfaction, retention, and expansion by identifying areas for growth and engagement
- Work cross-functionally with Product, Engineering, and Support to resolve issues and deliver strategic outcomes
- Maintain a deep understanding of Gravitee’s platform and how it solves complex, real-world challenges
- Identify and mitigate risks to customer adoption, satisfaction, or renewal
Requirements
- 3+ years of experience in a Strategic Account Management role
- Proven track record of managing enterprise relationships with a strategic lens
- Strong understanding of API management, developer ecosystems, or related technologies (not mandatory but a plus)
- Excellent communication and interpersonal skills, able to influence stakeholders at all levels
- Comfortable navigating technical conversations, while maintaining a business-value focus
- Strong analytical mindset: able to interpret complex data and make fast, informed decisions
- Highly organised, proactive, and driven by outcomes
Benefits
- Salary up to $220 OTE
- Competitive medical coverage
- Pension / 401k program options
- Stock options - you build it, you own it
- 25 days holiday + in-country national holidays
- 3 mental health days + wellness allowance
- Your birthday off 🎉
- Professional development budget to fuel your growth
- Hybrid work culture with hubs across regions
- Quarterly team events + annual offsite at an exciting location
- A meaningful, progressive, global company culture that is as fun as it is hardworking
- Endless growth opportunities
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