Customer Service Agent resolving queries via telephone, email, and social media for Go.Compare. Delivering excellent customer service and demonstrating empathy across various channels.
Responsibilities
Ensure that we can resolve customer queries and deliver excellent customer service
Demonstrate excellent listening skills and show empathy to customers across multiple channels including telephone, email, social media and reviews
Have knowledge of what it is to work in the financial services industry following FCA guidelines
Requirements
Customer service - you'll have experience working in a role where your primary focus has been delivering excellent service to customers, we're very open to backgrounds and some of our best Agents have come from customer-facing roles within hospitality, contact centres and retail!
Experience delivering service to customers through multiple channels including phone, email, chat, video calls and service through social media.
Benefits
Uncapped leave, because we trust you to manage your workload and time
When we hit our targets, enjoy a share of our profits with a bonus
Refer a friend and get rewarded when they join Future
Wellbeing support with access to our Colleague Assistant Programmes
Opportunity to purchase shares in Future, with our Share Incentive Plan
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