Global Customer Service Quality Expert defining and driving quality standards across CMA CGM’s shipping network. Focused on service excellence, reducing customer effort, and enhancing the customer journey.
About the role
- Underwriting Support Specialist at Frontline Insurance handling policyholder inquiries and processing endorsements. Ensuring efficient workflow through document management and customer support duties.
Responsibilities
- Handles and processes returned mail per guidelines which includes sorting, scanning, sending agency notifications and documenting policies as needed.
- Scans documents into imaging system, links items to policies, and identifies document types for workflow management purposes.
- Processes simple to moderate endorsements not limited mortgage changes, mailing and property address changes.
- Answers telephone inquiries from policyholders and mortgage companies regarding the verification of coverage and billing information.
- Answer policyholder calls about setting up the customer portal and resetting passwords.
- Handles linking of the queues in Image Now to ensure endorsement work is routed accordingly.
- Assists with projects that will allow the personal lines underwriting department to be more efficient and accurate
- Performs light data entry according to defined guidelines.
- Performs other job-related duties as assigned.
Requirements
- High school diploma or general education degree (GED); additionally, any undergraduate education desirable, or one to three years insurance related experience and/or training; or equivalent combination of education and experience.
- An insurance related designation or license for property and casualty insurance is preferred but not required.
Benefits
- Hybrid work schedule!
- Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
- Financial Security: 401k Retirement Plan with a generous 9% match
- Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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