Enterprise Customer Success Manager handling strategic accounts for AgentSync's Compliance as a Service solution. Owning customer relationships and driving measurable outcomes with executive - level engagement.
About the role
- Head of Customer Success leading customer onboarding and retention at Fairing, a marketing attribution platform. Defining modern customer success functions leveraging AI and analytics.
Responsibilities
- Act as the voice of the customer in product strategy
- Collaborate with Sales on handoff processes and expansion opportunities
- Partner with the Partnerships team to ensure agency-referred clients receive support
- Design and execute playbooks across the full lifecycle
- Build data-driven systems to analyze churn patterns
- Develop proactive outreach cadences tiered by account value
- Own a weekly churn risk analysis and communicate findings to leadership
- Develop full-lifecycle customer communications
- Manage day-to-day customer support through in-app live chat
- Serve as a credible measurement partner to customers
Requirements
- 3–6+ years in a customer-facing role in marketing measurement, ad tech, or a quantitatively-driven marketing agency
- Hands-on experience with marketing attribution, measurement, or analytics
- Direct experience owning retention, NRR, or churn metrics
- Comfortable working directly inside customer data
- Strong written and verbal communication skills
- Track record of building or significantly improving a CS function
- Fluent with AI tools in your daily workflow
Benefits
- Stock options
- Health, dental, and vision
- Parental leave
- Flexible working hours
- A dynamic, flexible and collaborative start-up work environment with a highly talented team
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
IT engineer developing solutions in SAP for order management and invoicing functionality. Collaborating with teams to ensure end - to - end solutions in a hybrid work environment.
Customer Success Manager driving growth for SME customers within Airwallex's global financial platform. Enhancing product adoption and revenue through engagement and lifecycle marketing strategies.
Customer Success Manager at Workday ensuring maximum value from Adaptive Planning solutions. Building strong relationships, managing customer accounts and facilitating adoption and renewals.
Analista de Customer Success focusing on onboarding processes for new digital clients at Smartspace. Ensuring structured implementation and enhancing customer journey satisfaction.
Membership CRM Lead overseeing member communications at Future. Responsible for managing marketing activity and building customer journeys at Future.
Customer Success Manager ensuring client retention and revenue growth for Bestbarbers. Managing onboarding, follow - ups, and upsell opportunities in a hybrid work environment.
Customer Success Manager ensuring customer value at Silverfin, a leading cloud software solution provider. Building customer relationships and driving adoption in a dynamic environment.
Customer Success Manager at Mediform GmbH assisting healthcare practices in using AI solutions. Engaging in onboarding and continuous support to enhance patient communication.
Customer Success Manager in LegalTech helping clients adopt LEAP software. Providing onboarding, support, and tailored training for legal professionals in a hybrid role.