Staff Customer Success Manager working at Kong, enabling customers to leverage APIs and microservices for business growth. Working collaboratively across teams to enhance customer success.
About the role
- Customer Success Manager in LegalTech helping clients adopt LEAP software. Providing onboarding, support, and tailored training for legal professionals in a hybrid role.
Responsibilities
- **The Role**
- Customer Success Manager - LegalTech
- Location: Nottingham (Hybrid) | Permanent | Full-Time
- Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step.
- **The Opportunity**
- Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one.
- You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post-implementation follow-ups, you will provide hands-on support both on-site and face-to-face, ensuring clients feel confident integrating LEAP into their daily operations.
- This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business-as-usual.
Requirements
- **What you'll bring**
- 3-5 years’ experience in a Customer Success, Account Management, or similar client-facing role
- Experience managing customer renewals and maintaining service quality
- Willingness to travel nationwide approximately 2 to 3 days per week
- Excellent organisational and time management skills
- Strong written and verbal communication skills
- Self-motivated, disciplined, and able to work independently
- Passion for technology and helping customers succeed with software
- Ability to clearly explain solutions and workarounds in a simple, concise way
- Full UK driving licence and access to a car (car allowance provided)
- Professional, articulate, and well presented
- Strong working knowledge of Microsoft Word, Excel, and Outlook
- **Desirable**
- Legal or accounting background or relevant qualifications
- Understanding of small law firm environments and client expectations
- Knowledge of Solicitors’ Accounts Rules
- Experience delivering onsite or remote training
- Basic knowledge of Xero
Benefits
- **What you'll get**
- **Career & Growth**
- Generous professional development fund
- Support for training, learning, and career progression
- **Health & Wellbeing**
- Private health insurance (including dental and optical)
- £80 monthly gym contribution
- Employee Assistance Programme
- Life insurance cover
- **Financial Benefits**
- 8% employer pension contribution
- PerkBox membership with discounts and rewards
- Cycle to Work scheme
- Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence
- **Time off**
- 25 days annual leave + 8 bank holidays
- Enhanced parental leave
- One paid volunteer day each year for a charity of your choice
- Work anniversary rewards
- **Work environment**
- Friendly, supportive, and driven culture
- Free healthy breakfast, light lunch, and snacks
- Monthly socials
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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