HR Digital Support Coordinator managing HR system queries at Essity in Gothenburg. Collaborating with international HR teams and enhancing digital services.
Responsibilities
Manage and resolve tickets in our HRIS system promptly and accurately
Perform root cause analysis and identify opportunities for service enhancements
Collect, share, and transfer knowledge to strengthen internal expertise
Maintain effective communication with employees, managers, and HR teams
Work closely with different organizational units to ensure seamless service delivery
Contribute to the creation and improvement of HR digital services and processes
Requirements
Ongoing Bachelor or Master studies in Human Resources Management or equivalent
Experience in ticketing systems, HR administration or service sector roles
Preferable familiarity with Workday or similar HRIS platforms
Strong interpersonal skills, problem-solving ability, and eagerness to learn
Fluent in English; additional languages such as Swedish, Portuguese, Spanish, Dutch, French, German, or Italian are a plus.
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