Customer Service Representative handling French customer inquiries for premium loyalty program in Barcelona. Providing high - quality service and identifying sales opportunities in a hybrid work environment.
About the role
- Customer Service Representative part of Shared Services Centers providing customer support globally. Responsibilities include processing orders, handling queries, and driving customer satisfaction in a hybrid work environment.
Responsibilities
- Process customer orders and product returns
- Handle outbound customer calls to resolve queries
- Provide administrative sales support
- Support standard and non-standard inquiries
- Drive escalation and continuous improvement
Requirements
- Technical High School degree or actively studying a university career
- Preferred: University bachelor's degree completed or technical careers
- Between 2-3 years of experience in Shared Service Centers
- Advanced English level (B2+) to ensure excellent communication
- Must be able to communicate effectively with customers from the United States, Canada, and Latin America
Benefits
- Ongoing career development opportunities
- Hybrid work environment
- Innovative culture that encourages collaboration and diverse perspectives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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