Customer Service Representative managing inquiries and orders for German clients in a hybrid role. Collaborating with a team to ensure customer satisfaction in electronic industry.
About the role
- Customer Experience Specialist focusing on order management and logistics tasks for DSM-Firmenich in Brazil. Collaborating with customers and internal teams to ensure service excellence.
Responsibilities
- Ensure an effective & efficient order-to-cash process
- Keep customer requirements updated in our system
- Build an intimate relationship with DSM-Firmenich customers & internal stakeholders
- Provide regular reports, information to stakeholders
- Monitor performance on agreed KPIs: ensure targets are met and develop improvement plans when necessary
- Manage daily escalations & issues
- Open, follow up customer’s non-conformities
Requirements
- Graduated in Business studies, Supply Chain or Economics
- Strong experience in customer care-related roles
- Intermediate level of English (Spanish is a plus)
- Absolute customer focus
- Pro-active, positive attitude, responsible and willing to learn
- Excellent communication skills and team spirit
- Knowledge of MS Office applications, SAP knowledge is a plus
Benefits
- A rich history and a promising future of bold scientific innovation and passionate creation with our customers
- A space to grow by encouraging and supporting curiosity and an open mindset
- A culture that prioritizes safety and well-being, both physically and mentally
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose
- A flexible work environment that empowers people to take accountability for their work and own the outcome
- Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity
- A firm belief that working together with our customers is the key to achieving great things
- An eagerness to be one team and learn from each other to bring progress to life and create a better future
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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