Marketplace Customer Service Specialist providing support for online marketplaces like Amazon, eBay, and Walmart. Navigating platform policies and ensuring customer satisfaction through exceptional service and problem resolution.
About the role
- Customer Experience Advisor delivering gold standard customer service for print and digital subscribers through various channels. Handling calls, emails, webchats while being an ambassador for the brands.
Responsibilities
- Answering high volumes of calls, emails and webchat proficiently
- Being an ambassador for our brands and titles
- Operating a variety of systems and completing admin processes accurately
- Problem solving to resolve complex customer queries
- Precise and prompt data entry
- Liaising with internal and external stakeholders to resolve issues
- Undertaking admin tasks relating to the sales process
- Working as part of a small team to assist customers and support each other
Requirements
- Communication
- Customer Service Support
- Data Management
- Professionalism
- Stakeholder Relationship Management
- Learning & Professional development - learning new systems and understand complex business processes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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