Corporate Services Manager leading corporate support services within a dynamic organization. Managing operations, compliance, and vendor relationships to ensure operational excellence.
About the role
- Field-based Manager of Clinical Health Services at CVS Health overseeing clinical team members and aligning initiatives for patient care quality. Supports recruitment, training, and ongoing development opportunities.
Responsibilities
- Collaborate with the central Sr. Manager of Clinical Health Services, and the local regional leadership team, align on a plan to achieve quarterly and annual nursing goals in accordance with regional targets in patient care, quality, and experience
- Support the care team nurses with achieving these goals, to meet Oak Street Health’s high standards of patient care
- In partnership with local leaders, support the recruitment and hiring of clinical staff, hiring for fit to our values, mission, and promote team diversity to ensure staff are reflective of the communities we serve, while developing a strong pipeline particularly for new centers
- In partnership with the centralized training function, ensure consistent and comprehensive onboarding for new care team Nurses/ MAs/ Phlebotomists
- In collaboration with nursing leadership, support the development of and own the local execution of ongoing nursing development opportunities including but not limited to nursing grand rounds, specialized training programs, and annual clinical competencies
- Directly manages regionally-allocated MA and RN preceptors
- Prioritize clinical team member retention by creating an engaging culture that inspires commitment and encourages excellence and strives for equity and inclusion
- Remain knowledgeable of industry standards and state regulations, and monitor and review best practices as necessary
- Advise the regional and central nursing leadership teams about performance, and opportunities to improve care outcomes, quality, experience, and employee engagement
- Collaborate with Central and Regional Leadership in implementation of clinical operational standards and processes to streamline operations and patient flow
- Work with the clinical and leadership team to implement and execute new clinical services and programs, including addressing gaps and providing feedback on program improvement
- Leverage central policies and procedures, and refine locally as needed, for improvement of patient flow and safety
- Ensure the patient safety program goals and standards are executed consistently in the supported centers
- Other duties as assigned.
Requirements
- Current license to practice as a registered nurse
- Bachelor degree in nursing strongly preferred; Advanced degree preferred
- US Work Authorization
- Minimum of 3 years nursing experience
- 5 years management experience preferred
- Ability to independently manage and lead projects in a timely manner with minimal supervision, and ability to prioritize and effectively navigate multiple competing priorities
- Demonstrated skill in problem solving, critical thinking, conflict resolution, and exceptional communication skills
- A flexible and positive attitude, and a strong desire to change the traditional primary care paradigm
- High emotional intelligence as evidenced by ability to evaluate/perceive a situation from multiple lenses and understand various perspectives in coming to problem resolution
Benefits
- Paid vacation, sick time, and investment/retirement 401K match options
- Health insurance, vision, and dental benefits
- Opportunities for leadership development and continuing education stipends
- New centers and flexible work environments
- Opportunities for high levels of responsibility and rapid advancement
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