Manager leading the development and negotiation of provider contracts for HCS’ workers compensation network. Overseeing a team and ensuring compliance with reimbursement standards and regulations.
About the role
- Quality and Escalation Manager at HP developing strong customer relationships and managing service delivery compliance. Ensuring operational efficiency and customer satisfaction within the Mumbai and Pune locations.
Responsibilities
- Owns customer operational relationship: develops & nurtures to excellent customer satisfaction.
- Grows understanding of customer at local & country level to analyze delivery requirements & contribute to customer strategic business plan.
- Contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication.
- Manages expense/cost target commitments for all service delivery requirements implementing & monitoring expense control.
- Ensures performance goals are met for all in scope services across all towers: identifying & analyzing gaps & implementing corrective action plans.
- Ability to effectively and proactively manage risk for low risk projects.
- Supports AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination.
- Contributes to account service delivery plan.
- Identifies incremental revenue opportunities.
- Assures compliance with HP and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
Requirements
- First Level University Degree or equivalent combination of education and experience.
- 1 -3 years relevant industry experience.
- ITIL/ITSM knowledge.
Benefits
- Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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