Customer Success Lead focusing on onboarding and retention of sellers on Bark’s platform. Driving seller outcomes through coaching and monitoring performance metrics.
About the role
- Analista de Suporte providing assistance for CRM software specialized in real estate. Resolving client issues and collaborating with development teams for continuous improvements.
Responsibilities
- Assist customers via chat, Teams video calls and email.
- Resolve common questions, troubleshoot issues, and provide general customer support.
- Create content for the knowledge base.
- Ensure customers receive an excellent support experience with CV.
- Improve the support team’s structure and processes through continuous improvement practices.
- Train other support agents on best practices for customer communication and on problem analysis and resolution.
- Conduct benchmarks, courses, and mentoring to raise the quality of CV’s support.
Requirements
- Excellent verbal and written communication skills.
- Empathy and active listening.
- Creativity.
- Energetic and proactive attitude.
- Curiosity and willingness to learn new things.
- Strong analytical and adaptive capabilities.
- Data-driven decision making.
- Organized and methodical.
- Proficiency in Excel.
- Experience using support software.
- Experience in a support role.
- Be an analytical person.
- Comfortable handling customer-facing interactions.
- Knowledge of real estate market topics.
- Enjoy creating processes and helping to structure a department.
Benefits
- Remote work (home office).
- Meal allowance.
- Unimed national health plan.
- Dental plan.
- Employee engagement and well-being platforms.
- Home office allowance.
- Time off on your birthday.
- Annual bonus plan.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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