Customer Support Manager managing OEM customer relationships and transactional management in the aviation industry. Responsible for communication and performance tracking to ensure satisfaction.
About the role
- Fleet Management Support Specialist driving end-user adoption of Crown InfoLink products. Supporting customers with training and implementation while analyzing data for improvements.
Responsibilities
- Responsible for driving end-user adoption of Crown InfoLink products.
- Helps customer develop and implement best practices and standard operating procedures.
- Prepare internal and external customers for a successful implementation by planning, training and managing support service processes.
- Develop and support the retail network to provide web-user and operator trainer training.
- Deliver, develop, and support the retail network with conducting business reviews and consulting with end users on sustaining use and improvement processes.
- Analyze Crown InfoLink data and make recommendations on action steps.
- Participate in sales calls and demos to the extent that it relates to the after sale support.
- Quote, sell, and provide Crown InfoLink support services.
Requirements
- 2-4 years related experience
- Associate degree (Business)
- Must have valid driving privileges
- Extensive travel & overnight stays (over 20%)
Benefits
- Health/Dental/Vision/Prescription Drug Plan
- Flexible Benefits Plan
- 401K Retirement Savings Plan
- Life and Disability Benefits
- Paid Parental Leave
- Paid Holidays
- Paid Vacation
- Tuition Reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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