Customer Service Representative for an international electronics company in Germany. Responsibilities include managing customer service tasks and ensuring customer satisfaction in a hybrid work environment.
About the role
- Chargé de Relation Client à distance pour Kisio Services et Consulting, promouvant l’image des clients et fidélisant la clientèle par des interactions de qualité.
Responsibilities
- Gestion des appels et interactions clients
- Traitement administratif et suivi des dossiers
- Formation et amélioration continue
- Utilisation quotidienne de l’IA comme appui au conseiller
Requirements
- formation Bac à Bac +2
- 1 à 2 ans d'expérience en centre de relation client
- vivacité d'esprit, de logique et de réactivité
- sens du contact
- très bonne expression écrite et orale
Benefits
- télétravail (jusqu’à 3 jours)
- CSE
- épargne salariale
- Forfait Mobilité Durable
- remboursement de 75 % des frais de transport
- engagement solidaire (Kisio offre à chaque collaborateur l’opportunité de consacrer 0.5 jour par an à une mission à fort impact social)
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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