Manager of Customer Development leading an elite team to drive pipeline generation. Overseeing customer development efforts and aspiring CDRs on their path to become top Account Managers.
Responsibilities
Lead a high-performing team to consistently over-achieve targets and deliver exceptional pipeline quality
Drive CDRs to execute on strategic weekly campaigns, call-out days, and KPIs including daily metrics, forecasting, and pipeline management
Engage with SDRs and managers, sharing cutting-edge best practices in outbound prospecting techniques, including phone, email, social outreach, and use of intent data
Partner with Regional Directors and Managers of Account Managers on territory development, account planning, and weekly/monthly/quarterly updates
Attract, hire, and develop world-class CDR talent
Coach, mentor, and motivate to ensure an elite customer sales development team is in place and understands their crucial role in generating revenue for the company
Provide comprehensive analysis and insights on pipeline creation, lead quality, and team performance to CDR, SDR, and Sales leadership
Collaborate with CDR stakeholders to ensure the team is fully supported to achieve goals i.e., marketing, operations, enablement, etc.
Serve as a bench to the Corporate Sales Account Management teams by coaching & mentoring CDRs and ensuring timely participation in CDR Readiness and Sales Readiness programs
Requirements
At least 1 year of experience as a manager of frontline sales/SDR team
At least 1 year of closing experience for a technology company preferred
Proven track record of consistently meeting and exceeding pipeline targets and KPIs
Exceptional EQ skills, practicing active listening and empathy
Advanced experience with Salesforce, Outreach, LinkedIn, 6Sense, and sales dashboards (Tableau, etc.)
Deep passion for coaching your SDRs/CDRs to peak performance
Highly organized with superior problem-solving skills and meticulous attention to detail
Outstanding communication and presentation skills
Possess a growth mindset: fast learner, motivated, and driven
Strong understanding of the cybersecurity landscape
Benefits
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
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