Senior Customer Success Manager at Ideagen managing strategic customer accounts and ensuring value realization through expert guidance and relationship building.
About the role
- Junior Customer Success Consultant ensuring client project health and relevance while driving their journey with Cortex solutions.
Responsibilities
- Relentlessly monitor and manage customer health and the project’s relevance to the customer’s business;
- Have deep knowledge of the product and ecosystem and identify alternatives to improve project relevance and adoption;
- Study the industry and the specific aspects of the customer’s business;
- Propose approaches and alternatives to help the customer get the best possible use of our products and services;
- Act as the customer’s voice across internal teams, sharing pain points and driving solutions internally;
- Co-manage internal teams, ensuring delivery and timelines agreed with the customer;
Requirements
- Bachelor’s degree (completed);
- Experience with Business Intelligence tools (Power BI, Tableau, or similar) and ease working with and manipulating data to produce metrics;
- Understanding of business problems — strategic mindset and results-oriented;
- Adaptability and a strong willingness to learn are essential;
- Experience with large enterprises (commercial/sales area and/or internal project management), able to connect with diverse stakeholders and possess strong communication and collaboration skills;
- Previous consulting experience in Sales, commercial planning, market intelligence, RevOps, Sales Ops, Marketing, or commercial areas of large companies;
Benefits
- Meal voucher or food allowance;
- Gympass/TotalPass membership;
- Vittude (mental health support platform);
- Home office allowance;
- Health insurance and dental plan (dental optional);
- Childcare assistance (up to the child’s 6th birthday);
- Extended maternity, paternity and adoptive leave (#allfamiliesmatter);
- Life insurance;
- Birthday day off (one day off to take on your birthday or during your birthday month);
- Family Day (one day off for parents to take between May and August to spend as they wish);
- Mental Break (one consecutive week off in December to rest and recharge).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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