Customer Success Manager supporting clients in telecom and AI solutions. Involves customer development and ensuring excellent experiences.
About the role
- Assistant CRM & Acquisition at UTMB Group, leading CRM initiatives and email campaigns for trail running events. Joining a dynamic team focused on sports marketing and customer engagement.
Responsibilities
- Contribute to the CRM activity plan
- Participate in the implementation of the CRM action plan
- Assist in preparing and deploying email marketing campaigns
- Create targetings for different communities
- Set up campaigns
- Participate in building the customer journey
- Create and adapt email templates
- Schedule and publish campaigns by language and geographic area
- Monitor campaign performance
- Produce campaign reports
- Track and analyze key KPIs
- Identify and share improvement opportunities with the team
- Participate in creating and managing contests using the Qualifio tool
- Contribute to marketing activation around digital initiatives
- Monitor campaign performance
- Maintain regular watch on CRM and email marketing best practices
- Contribute to the continuous improvement of campaigns and content
- Participate in events and live broadcasts (approximately 2 to 3 weekends per year)
Requirements
- Currently enrolled in a Master’s-level program (equivalent to Bac+4/5)
- Strong interest in digital, sports event management and customer experience
- Digital literacy and knowledge of digital marketing levers
- Good command of digital tools and marketing reporting
- Project management experience
- Familiarity with HubSpot is a plus
- Fluent in English
- Proactive and able to make suggestions
- Good stress management
- Curiosity and interest in digital marketing
- Rigour and results-oriented approach
- Strong interpersonal skills and team spirit
Benefits
- Company health insurance
- 50% public transport reimbursement
- Meal vouchers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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