Senior Customer Success Manager focusing on client migrations and onboarding at S&P Global. Lead customer engagement and relationships across global strategic accounts.
About the role
- Analista de CRM Pleno responsible for operating CRM platforms and managing multichannel campaigns at Riachuelo. Collaborating on data-driven strategies and ensuring campaign integrity.
Responsibilities
- Operate CRM platforms and automation tools to execute multichannel campaigns (email, SMS, push, among others);
- Create, validate, and manage audience segmentations and lists based on behavioral and customer profile data;
- Ensure the quality and integrity of data used in campaigns;
- Track schedules and approval workflows to guarantee on-time deliveries;
- Conduct A/B tests and monitor campaign performance metrics;
- Document processes and propose continuous improvements to the operation.
Requirements
- Previous experience in CRM and/or Growth;
- Bachelor's degree completed in a related field;
- Knowledge of marketing automation tools (Insider, Salesforce Marketing Cloud, RD Station, Oracle Responsys, or similar);
- Skill in data manipulation and segmentation (intermediate SQL is a plus);
- Familiarity with CRM metrics (open rate, CTR, conversion, etc.);
- Organized, detail-oriented, and able to manage multiple demands;
- Experience with Insider;
- Experience with automated lifecycle/triggered campaigns (marketing automation flows);
- Intermediate to advanced SQL;
- Knowledge of customer journey mapping and personalization strategies.
Benefits
- Health insurance;
- Dental insurance;
- Meal allowance (Vale Refeição);
- Food allowance (Vale Alimentação);
- Gympass;
- Childcare assistance;
- Culture voucher (Vale Cultura);
- Home office allowance;
- Profit Sharing Program (PPR);
- Private pension plan;
- Group life insurance;
- Educational partnerships;
- Discounts at Riachuelo.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Lead the Delivery & Customer Success team at Optiml, ensuring client value through complex software implementations and efficient operations. Executive collaboration for enterprise clients in real estate and energy.
Customer Success Manager serving as primary contact for eye care practitioners. Overseeing onboarding, training, and technical support while ensuring customer satisfaction with WAVE’s software.
Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
Customer Success Team Lead maximizing customer engagement and operational effectiveness on Clutch's platform. Overseeing customer retention strategies and mentoring team members in a hybrid work environment.
Customer Success Representative providing support for French and English speaking users. Guiding users through the platform and resolving issues in a hybrid environment.
Manager executing VMware Customer Success initiatives at SHI, focusing on VCF adoption and retention. Collaborating across teams to enhance customer value and drive successful outcomes.
Senior Customer Success Manager managing Enterprise and SMB clients at Relo Metrics. Focused on client retention and revenue growth in the sports sponsorship data solutions sector.
Client Experience Manager serving as an advocate for LightEdge clients. Developing strategies for maintaining client retention and identifying growth opportunities while collaborating with sales.
CRM Campaign Manager managing email, SMS, and WhatsApp campaigns for UK's leading roof tent brand TentBox. Focused on driving engagement, traffic, and revenue through advanced segmentation and performance optimization.