Customer Success Executive working onsite with healthcare systems to implement AI solutions. Leading post - sale execution and ensuring strong adoption of Hippocratic AI's technologies.
About the role
- Senior Customer Success Manager at Ideagen managing strategic customer accounts and ensuring value realization through expert guidance and relationship building.
Responsibilities
- You'll be the named partner for a portfolio of major enterprise accounts (typically $200k+ ARR), acting as their guide through everything from onboarding to renewal and long‑term value realisation.
- Building trusted relationships with executives and senior stakeholders.
- Leading multi‑product, multi‑region implementations without losing sight of commercial objectives.
- Running structured success plans and Executive Business Reviews that demonstrate clear ROI.
- Identifying risk early, managing escalations confidently and constructively.
- Driving growth opportunities where they genuinely support customer outcomes.
- Coordinating internal account teams to ensure the customer journey is joined‑up and proactive.
- Keeping meticulous documentation in Salesforce (we actually do look at it).
Requirements
- Experience in Customer Success, Consulting, Account Management or a similar enterprise‑focused role
- A track record of managing large, complex, multi‑million‑dollar portfolios
- Experience with SaaS, digital transformation and enterprise rollouts
- Strong financial and analytical skills — from value modelling to presenting business cases
- Industry exposure in areas like healthcare, life sciences, government, utilities, manufacturing or financial services
- The ability to think strategically, communicate clearly, and operate calmly under pressure
- Bonus points: MBA, PMP, or experience with SDLC, Agile/Scrum, SQA or enterprise architecture
Benefits
- Hybrid work from our downtown Fort Lauderdale office
- 25–30% travel for strategic customer engagements
- A senior role, leading the way
- The opportunity to influence product direction and participate in customer advisory boards
- A seat at the table in a business where customer outcomes genuinely matter
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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