Client Engagement Manager turning communication into engagement at First Focus. Driving client interaction and service adoption across a leading Managed Service Provider in Australia.
About the role
- Senior Enablement Manager managing training and enablement programs for Solution Engineering and Customer Success teams. Ensuring knowledge transfer and high performance in customer interactions.
Responsibilities
- Own the Solutions & CS Enablement Journey.
- Design and deliver role-specific programs for SEs, SAs, and CSMs.
- Partner with Solutions & Customer Success Leadership.
- Establish tight feedback loops to identify skill gaps.
- Drive Cross-Functional Alignment & Best Practices.
- Lead live training with confidence, clarity, and credibility.
Requirements
- 5-8+ years of experience in Enablement, L&D, Solutions, Sales Engineering, Customer Success, or related GTM roles.
- Strong understanding of technical and post-sales motions, including SE/SA and CSM workflows.
- Proven ability to translate complex products into clear, compelling, role-relevant learning experiences.
Benefits
- Ownership in what you help build.
- Health coverage that actually covers you.
- Support for every stage of family life.
- Time off that’s actually off.
- Wellness for the whole you.
- Invest in your future.
- Monthly stipends that flex with your life.
- Bonus for building together.
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