CRM Specialist responsible for key CRM journeys and strategic marketing campaigns at DC Thomson. Engaging customers through data - led initiatives to enhance retention and monetisation strategies.
About the role
- CRM Operations Lead at Chip responsible for managing the Braze platform and ensuring efficient CRM operations. Collaborating with cross-functional teams in a hybrid working environment.
Responsibilities
- Build, test, and deploy non-marketing communications in Braze.
- Act as the technical point-of-contact for all Braze requirements.
- Manage user permissions, attributes, and event data within Braze.
- Collaborate cross-functionally on integrations and requirements.
- Maintain rigorous QA and monitoring of live automations.
- Support service and incident escalations with CRM-related actions.
- Ensure data hygiene, deliverability, and compliance across all CRM operations.
- Educate and support colleagues on Braze tools and technical best practices.
Requirements
- Deep technical proficiency with Braze.
- Understanding of CRM data integrations.
- Strong understanding of data structures, attributes, and event-based triggers.
- Experience managing user permissions, roles, and platform governance in Braze.
- Knowledge of email and push deliverability monitoring.
- Background in CRM Operations or Marketing Automation within fintech, or another regulated industry.
- Familiarity with QA, auditing, and incident escalation processes.
- Strong collaboration skills.
- Confidence in troubleshooting technical issues quickly and independently.
- Exposure to scripting or query languages a plus.
- Braze Certification (Admin or Practitioner) highly desirable.
- Detail-oriented, with a focus on accuracy, reliability, and governance in all CRM activity.
Benefits
- Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
- Workplace pension scheme - contributing 5% on earnings up to £50,000.
- Private medical insurance (medical history disregarded).
- Employee Assistance Programme.
- Cycle to work scheme.
- Season ticket loan.
- Free ChipX subscription for UK-based employees.
- Flexible working arrangements.
- 28 days holiday plus bank holidays, plus the days between Christmas and New Year.
- Annual training budget for courses, workshops, or conferences to help advance your career.
- £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing.
- Company laptop.
- Opportunity to have a huge impact on our product while fast-tracking knowledge, responsibility and skills in a high-growth fintech startup.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
On - site Customer Success Manager for Rezilient making healthcare more accessible. Driving member engagement and managing partnerships with local health system in Raleigh.
Customer Success Manager positioning suppliers to optimize public tendering processes with Mercell's solutions. Building strong customer relationships and enhancing value delivery through strategic guidance.
Customer Success Manager in Buy Side team at Mercell enhancing public procurement for public sector customers. Focus on building long - term relationships and driving value through effective use of Mercell solutions.
Hubspot Administrator at Worth AI managing CRM systems to enhance marketing and sales functions. Focused on data accuracy, user training, and automation within Hubspot platform.
Strategic Customer Success Manager managing high - value enterprise accounts at Trustpair. Leading client success initiatives for the North American market with AI - driven approaches in a hybrid environment.
Customer Success Manager ensuring satisfaction and growth for European B2B clients at Trustpair. Building relationships and driving product adoption in a hybrid environment.
Customer Success Manager at Proofpoint driving customer success and product adoption in a SaaS environment. Regularly engaging with customers for insights and strategic guidance to maximize effectiveness.
Provider Success Manager responsible for expanding healthcare provider partnerships for Counterpart Health's innovative primary care tool. Driving adoption and ensuring successful value - based care implementation.
Customer Success Manager at MySigrid ensuring client satisfaction and managing accounts. Building relationships, resolving issues, and promoting teamwork while maintaining a positive work environment.