Senior Customer Success Manager supporting Global Accounts in managing strategic relationships. Focus on client satisfaction and growing business within the advertising industry's verification space.
About the role
- Customer Success Manager in Buy Side team at Mercell enhancing public procurement for public sector customers. Focus on building long-term relationships and driving value through effective use of Mercell solutions.
Responsibilities
- Build and maintain strong, long-term relationships with a portfolio of buy side customers.
- Act as the main point of contact throughout the customer lifecycle from onboarding to renewal.
- Drive product adoption, ensuring customers achieve their desired outcomes with Mercell solutions.
- Proactively identify opportunities to enhance customer value, including risk mitigation and growth pathways.
- Collaborate with Sales, Product, Support, and other teams to ensure seamless customer experience and continuous improvement.
- Represent the Voice of the Customer internally, providing insights that influence product and service enhancements.
Requirements
- Strong experience (ideally 3+ years) in customer success, account management, or a similar client-facing role within a SaaS environment.
- Experience working with public sector customers.
- Strong interpersonal and communication skills, capable of engaging with stakeholders at all levels.
- Demonstrated ability to manage multiple customer accounts efficiently and prioritize based on value and risk.
- Analytical and data-driven mindset with the ability to assess customer health and provide actionable recommendations.
- Familiarity with CRM/CS tools (i.e. Hubspot).
- Fluency (written and spoken) in English and at least in one of the following languages: Swedish, Norwegian, Danish, Dutch, German, Finnish.
Benefits
- Hybrid work to support work-life balance
- health and insurance plans
- pension plans
- paid parental leave
- social happenings
- competitive salary packages
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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