Senior Customer Success Manager focusing on client migrations and onboarding at S&P Global. Lead customer engagement and relationships across global strategic accounts.
About the role
- Customer Success Manager positioning suppliers to optimize public tendering processes with Mercell's solutions. Building strong customer relationships and enhancing value delivery through strategic guidance.
Responsibilities
- Manage a defined customer portfolio, including scaled or high value strategic accounts.
- Build trusted relationships with key stakeholders and act as a strategic advisor for high-value customers.
- Own and resolve customer issues (onboarding, billing, contracts, access) via HubSpot, Jira, or similar tools.
- Drive product adoption and clearly communicate customer value and outcomes.
- Contribute to renewal readiness by ensuring customer questions, blockers, and risks are addressed well ahead of renewal cycles.
- Act as the ''Voice of the Customer'' to inform product and process improvements.
Requirements
- 3+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS in a B2B environment.
- Excellent relationship-building, stakeholder communication, and problem-solving skills.
- Proven ability to prioritize and manage multiple accounts with a focus on value delivery and retention.
- Data-driven mindset with experience using ticketing systems, CRM, and Customer Success tools.
- Familiarity with subscription-based business models and customer lifecycle management.
- Fluency (written and spoken) in English and at least in one of the following languages: Swedish, Norwegian, Danish, German, Finnish, Latvian, Lithuanian, Estonian.
Benefits
- Flexible working arrangements
- Professional development opportunities
- Collaboration with an international team
- Dynamic and growth-oriented culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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