Strategic Partner Success Manager at Insurify, handling mid - size acquisition partners and driving performance marketing. Collaborating with cross - functional teams and optimizing conversion funnels.
About the role
- Client Engagement Manager turning communication into engagement at First Focus. Driving client interaction and service adoption across a leading Managed Service Provider in Australia.
Responsibilities
- Drive client engagement and stack adoption
- Develop strategies to increase stack attainment across the client base
- Identify engagement gaps and design targeted initiatives to drive product uptake
- Translate technical offerings into clear, actionable client value propositions
- Build and manage a segmented engagement framework based on client profile, lifecycle stage, and product usage
- Customise communication delivery across channels such as email, SMS, client portals, and campaigns
- Use CRM and engagement data to trigger timely, relevant client interactions
- Create and execute a rolling client engagement calendar aligned to business priorities
- Deliver campaigns including product adoption initiatives, lifecycle communications, webinars, and updates
- Ensure all activity complements and enhances Technical Account Manager (TAM) interactions
- Work closely with TAMs, Sales, Product, and Marketing to identify engagement opportunities
- Align communications with events, campaigns, and product releases
- Build a coordinated calendar that reinforces key client messages across all touchpoints
- Develop templates, playbooks, and workflows to standardise engagement delivery
- Track and report on engagement metrics, stack attainment, and client activity
- Continuously refine the approach based on performance data and client behaviour
Requirements
- Experience in client engagement, customer success, lifecycle marketing, or account management
- Strong communication skills, with the ability to translate complex technical concepts into clear messaging
- A data-led mindset, comfortable working with CRM and engagement data
- Experience with marketing automation or CRM platforms such as HubSpot or ConnectWise
- Proven ability to design and execute multi-channel engagement programs
- Strong stakeholder management skills and the ability to work cross-functionally
- A practical, outcome-focused approach
Benefits
- Competitive salary package including up to $ + other benefits
- Free access to Uprise (1:1 coaching with qualified psychologists or counsellors)
- Flexible working for genuine work-life balance
- “Never Stop Growing”, 10 paid study days per year, exam fees paid, and pay rises for certifications (conditions apply)
- Regular internal training and access to a full learning library
- FastTrack mentoring program to support your career growth
- MAD (Making a Difference) Council, supporting equality, charity, and environmental initiatives
- Tesla company car option (because why not, conditions apply)
- Regular social events and a genuinely great team culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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