Strategic Account Manager in Veepee's Sport Business Unit responsible for international sales and account performance. Building relationships and developing business plans with strategic brands.
About the role
- Customer Success Manager at CorePlan, a SaaS mining startup, managing customer relations and ensuring post-implementation success with continuous improvement initiatives.
Responsibilities
- Plan and coordinate post‑implementation tasks across the CS lifecycle.
- Run regular customer check‑ins (monthly, quarterly, annually) to align on goals and performance.
- Proactively monitor account health, document key interactions and any actions taken to improve it.
- Keep CRM and internal systems accurate and up to date, and provide regular status updates to internal stakeholders.
- Share customer insights, feedback and risks with cross‑functional teams and capture feedback to drive continuous improvement.
- Continue to develop our post‑implementation playbooks, best practices and support processes.
- When required, assist our support channels by leading conversations to escalate or resolve customer queries.
- As part of your onboarding, run implementations and onboarding for new customers to solidify your knowledge of our customer requirements and our product.
Requirements
- Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS.
- Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)
- Experience working with complex software products.
- Strong project management skills and comfort juggling multiple customers.
- Excellent communication and stakeholder management skills.
- A problem‑solving mindset and curiosity about how customers work.
- Confidence using CRM and project management tools.
- Mining industry experience would be a plus
Benefits
- High‑impact role in a product‑led, fast‑growing company.
- Close partnership with customers who deeply care about what we build.
- Supportive, outcome‑driven team with plenty of autonomy.
- Prime CBD location + hybrid role
- Vibrant office culture – open plan space, birthday celebrations, team events (hello, movie nights + office jukebox!)
- Parental leave top-up pay (covering the difference between the government’s minimum parental leave payment and your regular base salary)
- Access to EAP mental health & wellbeing services for you and immediate family members
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Strategic Account Manager responsible for international sales and profitability in the Sport Business Unit. Collaborating with brands and internal teams for operational excellence.
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