Manage student experience for specific programs within the EDGE team at Northeastern University. Advise learners, assist with concerns, and facilitate engagement with various resources.
CG
Hybrid Working Student, Customer Success — Controlling SaaS
Posted 4 months ago
About the role
- Customer Success Werkstudent handling project management and customer support for the innovative Controlling software. Assisting clients via video calls, phone, and email in a dynamic team.
Responsibilities
- Customer-specific project management including planning, execution and coordination
- Ensuring a high level of customer satisfaction through professional consultation in close collaboration with the product, engineering and sales teams
- Supporting our customers via video calls, phone and email
- Contributing to the development of the Customer Success Management (CSM) function
Requirements
- Currently enrolled in a degree program in Business Administration, Business Informatics or a related field, based in the Rhine-Ruhr region
- Passion for communication and customer-oriented solutions
- Desire to make an impact — independent, flexible and committed
- Business-fluent German language skills, both written and verbal
Benefits
- Competitive salary package
- Flexible working hours and the option to work remotely
- Attractive office location in Medienhafen in Düsseldorf's startup hub
- Numerous opportunities for personal and professional development
- Work in an agile, motivated team with flat hierarchies and fast decision-making processes
- Excellent work culture in a dynamic, fast-growing and innovative startup
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Associate at Planet supporting clients with onboarding and inquiries. Collaborating cross - functionally to deliver seamless customer experience for key programs.
Content Creator for CRM communications at Cia Hering, writing automation texts and adapting brand voice across channels. Involves collaboration with designers and data analysts.
CRM Marketer responsible for CRM strategy, customer engagement, and data - driven campaigns at a fintech company in Berlin. Collaborating with product, data, and content teams to foster customer loyalty.
Working Student in Customer Success supporting client satisfaction and collaborating on tech product improvements. Gain hands - on experience while addressing customer queries and driving product enhancements.
Customer Engagement Specialist at BBC delivering audience support and enhancing viewer experiences through various communication channels.
Junior Customer Success Manager supporting clients in achieving success with machtfit's health offerings. Analyzing data and enhancing customer journeys for better engagement and satisfaction.
Senior Customer Success Manager at YOOBIC managing strategic client relationships. Ensuring adoption and value realization for a leading AI - powered frontline employee experience platform.
Customer Success Manager driving customer success and retention for complex enterprise clients using AI - powered platform. Owns strategic relationships, adoption, and value realisation across key accounts.
Mid - Market Customer Success Manager driving AI adoption and renewals at Notion in Tokyo, Japan. Shape customer outcomes and contribute to predictable revenue through effective workflows.