Sales Associate at CYBEX ensuring excellent customer satisfaction through high - quality brand experience. Contributing to store performance and actively engaging with the community.
About the role
- Telesales Manager responsible for managing Team Leaders and Telesales Agents at ComeOn Group. Driving performance and scaling sales operations in iGaming market.
Responsibilities
- Directly manage and mentor two Telesales Team Leaders, ensuring they have the tools and training necessary to excel in their roles.
- Oversee the day-to-day operations of the wider Telesales Agent team, ensuring adherence to best practices and company policies.
- Conduct regular one-on-one meetings and performance reviews with Team Leaders and provide final-tier coaching for Agents as needed.
- Recruit, onboard, and train new telesales talent.
- Develop and implement innovative sales strategies and call scripts to maximise conversion rates and drive revenue growth.
- Establish clear, ambitious targets for the team and individual agents, and ensure consistent achievement of KPIs (e.g., call volume, conversion rates, revenue).
- Analyse sales data, performance metrics, and market trends to identify areas for improvement and proactively adjust strategies.
- Work with other key stake holders to ensure a clear message for the customer and ensuring every call counts
- Create and facilitate ongoing training programs focused on product knowledge, sales techniques, objection handling, and customer service excellence.
- Foster a high-energy, competitive, and supportive team environment that promotes continuous learning and professional development.
- Implement a robust quality assurance process to monitor calls, provide constructive feedback, and ensure consistent delivery of the brand message.
Requirements
- 3+ years of progressive experience in Telesales Management or a similar high-volume call centre environment.
- Proven experience directly managing Team Leaders or Supervisors.
- Demonstrated ability to exceed sales targets and successfully scale a telesales operation.
- Strong analytical skills with the ability to use data to drive decision-making and performance improvement.
- Excellent communication, interpersonal, and motivational skills.
- Experience in a rapidly growing or "scaling-up" environment.
- Competent in AI literacy.
- Familiarity with compliance and regulatory requirements related to telesales.
Benefits
- A competitive remuneration package inc. a company bonus scheme! 💰
- Fantastic quarterly team events and weekly company events 😎
- A one-time Hybrid Allowance of €250 to help you set up a comfortable workstation at home (we’re truly Hybrid!)
- On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere 🌍
- A comprehensive, International private Health Insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Senior Sales Associate ensuring excellent consumer satisfaction through premium brand experiences at CYBEX. Collaborating with team members to achieve store goals in an innovative lifestyle company.
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