Sales Development Representative connecting with potential customers to qualify leads for home service businesses. Working with the Account Executive team to promote Jobber's technology and customer experience.
About the role
- SDR Team Lead managing a team of inbound SDRs in Toronto for CloudTalk's AI-powered platform. Leading performance and coaching to drive sales pipeline effectiveness.
Responsibilities
- Lead, coach, and develop a team of up to 10 inbound SDRs in Toronto, driving individual and collective SQO attainment
- Carry a personal SQO quota while maintaining high qualification standards
- Run regular 1:1s, call reviews, and pipeline debriefs to identify coaching opportunities and performance gaps
- Partner closely with Account Executives to ensure smooth, high-quality handoffs and feedback loops on lead quality
- Own onboarding and ramp plans for new SDR hires joining the Toronto team
- Champion the MEDDPICC qualification framework and CloudTalk discovery playbooks across the team
- Track and report on key metrics (SQOs, conversion rates, activity KPIs) in HubSpot — keeping data clean and actionable
- Collaborate with Sales Enablement and RevOps on process improvements, tooling, and playbook iterations
Requirements
- 3+ years in a B2B SaaS SDR or sales role, including at least 1 year managing or formally leading a team of quota-carrying reps
- Comfortable carrying your own quota while investing in the growth of those around you
- You understand what good qualification looks like and can coach others to replicate it consistently
- You use CRM data (HubSpot experience a plus) to diagnose performance, not just report it
- Clear, direct, and empathetic communication with your reps and cross-functional stakeholders
- You own the team's results and thrive in a fast-paced, high-accountability environment
Benefits
- 1-1 Coaching sessions with our resident communications advisor
- Leaders Academy & Learning and Development Budget
- Unlimited Paid Time Off
- Volunteering Days
- Home office budget
- MacBook for work
- Recharge Fridays once per quarter
- Fitness Allowance
- Private Healthcare
- Referral bonuses
- Virtual & physical team buildings
- Company merchandise
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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