Customer Service Representative handling French customer inquiries for premium loyalty program in Barcelona. Providing high - quality service and identifying sales opportunities in a hybrid work environment.
About the role
- Customer Service Specialist II handling mortgage loan inquiries and providing timely resolutions to borrowers. Engaging with clients through inbound and outbound calls in a hybrid work environment.
Responsibilities
- Answer incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
- Deliver accurate and timely information to callers in a courteous and professional manner, with first-call resolution in most situations and in compliance with all applicable regulations.
- Refer highly complex or complicated calls to qualified team member.
- Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
- Direct mortgage lending inquiries to the appropriate lending division of the designated White Label client, ensuring seamless customer experience.
- Track, follow-up and complete customer call backs to ensure inquiry resolution.
- Collect payments whenever necessary and appropriate.
- Document call details, such as nature of call, customer comments, follow-up dates, etc., in White Label system.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent work experience.
- One (1) to three (3) years’ customer service/call center experience in a high volume telephone contact environment.
- Knowledge of Fair Debt Collection Practices Act required.
- Knowledge of relevant and industry-specific computer software packages preferred.
- Basic negotiation skills.
- Ability to understand problems and to collaborate and explore alternative solutions.
- Ability to make decisions that have moderate impact on the immediate work unit.
- Ability to organize thoughts and ideas into understandable terminology.
- Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.
- Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
Benefits
- Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: __carringtoncf.org.__
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Student client support and consulting role for French - speaking customers at Augletics GmbH. Involves phone support, email inquiries, and internal process improvement.
QS
Customer Support Specialist providing frontline service through multiple channels at Quant Greece. Accurate handling of customer inquiries regarding loan portfolios, payments, and account information.
Customer Care Associate responsible for order management and customer inquiries for Fluke's services in Poland. Requires teamwork with various internal departments to ensure customer satisfaction and logistics flow.
Customer Service Consultant providing support via phone, live chat, and email for CreditorWatch customers. Handling inquiries and disputes while enhancing customer experience.
Talent Acquisition Support Specialist aiding in hiring and onboarding processes at Broadridge. Collaborate with recruiters and hiring managers while providing excellent candidate experience.
Customer Service Representative managing patient accounts at OrthoCarolina. Responsible for answering calls, assisting patients, and processing insurance claims.
Customer Support Supervisor leading a customer support team at Coda, delivering innovative commerce solutions. Responsible for service quality and team efficiency across multiple support channels.
Customer Support Specialist resolving customer queries for Ovoko, aiding in customer product usage and support. Handle queries effectively and assist in maintaining company reputation for excellent service.
Customer Support Specialist assisting users of OLX service with inquiries. Open and friendly individual passionate about helping others and growing with OLX.