Customer Support Specialist at Prelude focusing on client onboarding and support issues resolution. Building documentation and improving customer interactions for optimal use of services.
About the role
- Senior Customer Experience Specialist at Honeywell Building Automation ensuring exceptional customer service and satisfaction in a hybrid role in Katowice, Poland.
Responsibilities
- Provide exceptional customer support and resolve customer inquiries and issues in a timely manner
- Communicate effectively with English-speaking customers, ensuring clear and accurate information is provided
- Collaborate with cross-functional teams to address customer needs and ensure a seamless customer experience
- Identify opportunities for process improvements and contribute to the development of best practices
- Maintain accurate records of customer interactions and update customer profiles as needed
Requirements
- Fluency in English (min. C1)
- Previous experience in a customer service or customer support role
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Ability to work effectively in a fast-paced and dynamic environment
- Knowledge of CRM systems and customer support tools (nice to have)
Benefits
- Comprehensive induction, ongoing training and development to set you up for success
- Company subsidized medical care, life insurance, multi-sports card, bravo recognition program
- In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop
- Cross-functional exposure & opportunity to become a Subject Matter Expert (SME) to ensure you gain multilevel competences
- Company paid pension contribution (PPK) to help you plan for the future
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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