Process Owner leading global sales and marketing processes in fast - paced MedTech environment. Collaborating with diverse teams and travel requirements of 30 - 50 days/year.
About the role
- Customer Support Specialist managing complex inquiries for the German market at ManoMano. Handling escalated cases and ensuring customer satisfaction.
Responsibilities
- Handle complex customer inquiries
- Distribute and manage PayPal and Klarna cases
- Take initiative on daily issues and contribute to process improvements
- Manage escalations
- Provide occasional phone support during peak periods
Requirements
- Native or bilingual German speaker
- Initial experience in customer service
- Ability to meet qualitative and quantitative targets set by management
- Good knowledge of department tools, processes, and domain expertise
- Excellent interpersonal skills
- Strong listening, communication, and comprehension skills
- Ability to work under pressure
- Assertiveness and ability to manage customers' emotions
- Excellent time management and organizational skills
- Customer-oriented, solution-focused mindset
- Ability to adapt to diverse situations and customer types, including sensitive cases
Benefits
- Flexible working
- Opportunities for professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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